Frequently Asked Questions
Everything you need to know about your Emotiva experience, from high-performance audio to shipping and support.
What is the standard warranty on Emotiva products?
Most of our power amplifiers and processors come with a 5-year transferable warranty, while our speakers and subwoofers typically feature a 3-year warranty. This ensures your investment in high-fidelity sound is protected.
Do you offer international shipping for audio equipment?
Yes, we ship our products worldwide. Shipping costs and import duties are calculated at checkout based on your location and the weight of the equipment.
What is your return policy if I am not satisfied with the sound quality?
We offer a 30-day home trial period. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund of the purchase price, excluding shipping costs.
How do I update the firmware on my Emotiva processor?
Firmware updates can be downloaded directly from our website's 'Resources' section. You can install them via a USB flash drive inserted into the rear panel of your device.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Affirm for qualified buyers.
Are your amplifiers compatible with 220V power systems?
Yes, most Emotiva amplifiers feature automatic line voltage detection, allowing them to operate seamlessly on both 115V and 230V systems without manual switching.